When to repair my currency withdrawal bug?

The fact is that on March 3, I recharged 3btc and purchased 97xmr.
In your previous email, you promised to investigate and resume. However, it has been another 8 days.
Now you neither permit me to withdraw xmr nor allow me to transfer xmr to a trading account.
When will this happen?
If you really do not want to solve, I will only go to the forum to ask everyone to comment, and persuade all my friends to withdraw from your cooperation.
My registration and transaction have always been proven by the full video. The relevant information is in the bug report's attachment.
Please seriously solve this matter. Thank you.
我的注册和交易,一直都有全程录像证明,相关资料目录在bug report's附件里。


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