XEM deposit not showing in HITBTC #249269 #248140

Did the deposit 11 days ago.
Transaction is here.
http://explorer.ournem.com/?#/s_tx?hash=f3b9fca0dede6591042ba71b22b92b0522e361df27be061b911204f379631918

Ticket ID
#249269
#248140


There was contact from support one week ago. But it has not been reflected yet.
Has anyone else had this issue? Has Support been responsive to other folks' requests?
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