withdraw problem btc

Hello.I can not withdraw my btc.
Yesterday,i was send ticket #246454
Your support answered:
Dear trader, thank you for reaching out to us.

According to AML/KYC rules, which HitBTC exchange is subject to, our security department is monitoring all activities on our platform. Our goal is to stay secure and reliable, safety of every transaction being ensured.

Pursuant to internal policy on customer identification process, we kindly ask you to provide us with the following:

- A clear closeup photo of your document (national ID or driver’s licence), being held in your hand. Scanned images are not accepted;
- A photo of yourself settled near your monitor with this ticket viewed on screen. You should be easily identified on the photo, and this exact text with the following picture should be clearly seen.

Regards,
HitBTC Team

Today mornig,i was send 3 photos reply to this ticket.Nobody not answered,i was creat a new ticket #246760 and attached same 3 photos to new ticket
Please check it.What time need wait?
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