I brought HDG (Hedge) from your exchange on 27th January as a trade from ETH.
I did not withdraw these from your exchange due to an incorrect withdrawal fee.
On 22nd February I was sent an email by HDG Team requesting I withdraw all HGB from any exchange. They are doing a temporary Token Freeze & Exchange delisting.
I had withdraw HDG from HitBTC to a wallet, before this incorrect fee issue had been resolved.
Transaction ID: 31b94ebd-55d0-42dd-a77f-039eb5778cc8
I am writing with expectation of a refund, for my withdrawal fee to be in your advertised range.
You advertise your withdrawal fees as between 1%-0.1% range.
I paid a 9% fee of 7 HGD on a total of 80 HDG. At purchase HDG were $6.72 each. Resulting in a fee of $47.04!
I am happy to pay a fee, as you do a great job in providing this service.
However, I am unhappy to pay a 9% fee as it was unexpected & misleading.
I am happy to pay a 1% fee. I would accept USDT re-imbursement for $40.32, to enable this.
Please, if there anything you can do to resolve this issue?