I made the error (yes, it was a noob error and I was brand new to this) of sending BTC from a Coinbase Account to a BCH Account here at HitBTC. This was on December 20, 2017. Despite several messages to Support, I am receiving no response. I would sincerely appreciate a response, and, per the Support page's direction, assistance in recovering my funds.
The Support webpage explicitly provides that the currency is recoverable: https://support.hitbtc.com/hc/en-us/articles/115005447669-Recovery-of-mistakenly-sent-deposits
Has anyone else had this issue? Has Support been responsive to other folks' requests? The worst part of it is I have continued using this exchange to trade.