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Ethereum withdrawal out of gas problem!! and Horribly slow Ticket response
<- Please check this transaction

I withdrew my ethereum to other wallet, then out of gas error occurred.
My 8.9546022 Ether neither returned nor transferred.
How can i get my Ether back?

AND, you sent me this mail when i registered my support ticket. (Ticket ID: 23726)
In this mail, you said [ it can sometimes take us up to 48 hours to respond, ]
BUT after 48 hours, i don't get any RESPONSE!
When are you going to respond?

---------Mail from you------------

Dear Trader,

Thank you for contacting HitBTC Support!

Your ticket has been registered with the Ticket ID #23726.

Please note that the majority of requests require research to resolve, and it can sometimes take us up to 48 hours to respond, though we make every effort to get back to you as quickly as possible and most queries are answered within 24 hours.

To provide us with additional details or updates, please reply to this e-mail or use the HitBTC Support web form under the following link:

Once again, thank you for getting in touch.

HitBTC Support team


  • Hello! Please accept our apologies for the long response. As far as we know the problem has already been resolved and the funds were credited to your account. Please don't hesitate to contact us with any problem, we will always gladly help to solve it.
This discussion has been closed.