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Help me Disable 2fa

edited January 13 in Support
I got a new phone and put in my backup code for google authentication. The codes are now not working. I emailed support a week ago to help get my 2fa off so I can log in and reset it. I have STILL not heard back from Hitbtc support. Support ticket #145079 #92361. Can you please expedite with this ticket number.

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