ETHEREUM HELP WITHDRAW PLEASE

Ethereum withdrawal stuck and tx hash shows nothing. Please return the ethereum to my account or push tx through.
ID: 3c3843bd-0510-4194-9b26-17e9e8ddd8c0
Hash: cf816be63334295cbe071920e28320dab77b225a4936f0b11ae2a043287375a5

You can return the eth to my account or push through. I just can't afford to lose this I like hitbtc ... Please help me
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