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Need help to disable 2FA,

Hello Hitbtc,
I have sent several emails and requests to the support team looking to have my 2Fa removed from my account.(lost my phone months ago) I got a new phone right away but lost google authenticator, now and have opened this new account in order to post to the forum. I opened ticket # 98262 a few weeks ago but have not been into my account since around October. (I know crazy right? No response from earlier emails till this ticket was produced). I have sent both a photo of my passport to support, as well as a selfie with the request email opened in the background to prove i am who I say I am. Could you please help me out? I will be sure to write down my backup code this time. I love trading on your platform and urgently want to do some more...Thanks guys

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