Order error. Did I get filled or not???

edited January 13 in Support
I received the following message from your websocket feed:


But when I checked on the site I was not really filled. There is a problem with your system. I lost at least 0.0006 BTC due to this error!!! Please resolve ASAP or I am not sure if your system can be trusted!!
Sign In or Register to comment.
We’re moving on.
Get ready to meet the new HitBTC Forum.

We have implemented major changes in our product during the last few months, improving every stage of HitBTC user experience. Thank you for your feedback. We greatly value your comments we receive constantly through multiple communication channels, including this forum.

To keep improving your experience, we will enhance the forum as well. Be ready to meet new features, more tight integration with our Support Centre and more.

The forum will be maintained in the Read only mode until replaced with a brand new one.

Customer requests which had been reported here on the forum are forwarded to our support team for review. All unresolved issues will be taken care of.