Recently, I had to reset my phone, and I lost the tokens of hitbtc which were stored in the Authy app in my cell phone. Now I´m not able to do the 2FA. In order to do it, I'd need the code of my hitbtc account or remove the 2FA, so I can add it to my Authy app.
I had to open a new account just to be able to contact you in this forum, because via email i haven´t got any response yet, and it´s been like 5 days. I know how busy you are.
My account is firstname.lastname@example.org
I hope to hear from you soon and find a solution with my issue.
Thanks in advance.