Ticket ID: 32864 Pending for 6 days. Please help.


Please help to resolve ticket 32864, no reply from support since 8 Oct.


  • Hi! Please accept our apologies for such a delay in response. Please note that sending funds to a wrong address won't lead to a successful transaction. We were able to retrieve your deposit and reported about this in ticket #32864. Please don't hesitate to contact us in case we can be of any other help.
This discussion has been closed.
We’re moving on.
Get ready to meet the new HitBTC Forum.

We have implemented major changes in our product during the last few months, improving every stage of HitBTC user experience. Thank you for your feedback. We greatly value your comments we receive constantly through multiple communication channels, including this forum.

To keep improving your experience, we will enhance the forum as well. Be ready to meet new features, more tight integration with our Support Centre and more.

The forum will be maintained in the Read only mode until replaced with a brand new one.

Customer requests which had been reported here on the forum are forwarded to our support team for review. All unresolved issues will be taken care of.